Customer Service

Payment Options
Returns & Exchanges
Privacy Policy

NV-U accepts the following forms of payment:

American Express

NV-U Gift Cards
Gift cards can be purchased at These gift cards can be used to purchase merchandise in the store only. Gift card purchases are non-refundable and gift cards have no cash value.

Store credits issued at a NV-U store can not be redeemed online.

All merchandise is shipped by NV-U via USPS in the United States. We do not offer international shipping. The cost of shipping is a flat rate of $4.95 on all orders less than $150 and automatically added at checkout. Free shipping on all orders $150 or more.

Orders will ship within 48 hours pending availability and credit verification. Because many of our items have limited quantities, we may occasionally sell out of an item. If this happens, we will notify you via email. If an item is out of stock you will receive a refund for the full amount.

Returns & Exchanges
All purchases are non-refundable. We will be happy to exchange or issue a store credit for merchandise unworn, unused and in original condition with all original tags attached. NV-U has the right to refuse the return of any merchandise that NV-U determines does not meet these requirements. We are not able to accept returns or exchanges on final sale items. Returns and exchanges on all merchandise must be postmarked within 21 days of receipt. Original shipping and handling costs are non-refundable and you are responsible for all shipping and handling costs associated with returning merchandise.

If you receive an item that is damaged, defective, or is not the item you ordered, please save the box and all of the packing material and email us at immediately. We will let you know how to send it back to us at our cost, and we’ll send you a replacement right away.

Please send all returns or exchanges, insured, along with the original invoice and details on the reason for the return, in the original packaging to:

NV-U Boutique
Contact Us for address

We cannot accept responsibility for lost packages without proof of delivery.

Privacy Policy
Thank you for shopping at NV-U is committed to respecting the privacy rights of online customers and protecting the information collected about you.

While visiting, we will ask you to register and provide information that personally identifies you, and will be used to fulfill your order requests. All information is kept confidential and NV-U will not disclose any personal information to third parties unless required by law.

All orders placed at are encrypted using SSL technology to ensure that your personal payment information is protected. In order to process your purchase using SSL technology, you must use a SSL enabled browser.